[Rd] Bug reporting system inquiry plus a bug report related to sort

[Simon Urbanek]

Just to calm the discussion a bit - we already have decided to go with  
Bugzilla, we created tools for the import of old PRs and the new bug  
system is up and running in a test phase. The current downtime is not  
directly related to that - the cause is being investigated.

Cheers,
Simon


On Mar 4, 2010, at 11:58 , Marc Schwartz wrote:

>
> On Mar 4, 2010, at 10:10 AM, Jens Elkner wrote:
>
>> On Thu, Mar 04, 2010 at 09:39:41AM -0600, Marc Schwartz wrote:
>>
>>> There has been talk over the years of moving to Bugzilla, but I am  
>>> not clear on present status.
>>
>> IMHO Bugzilla is too challenging for normal users/human beeings (even
>> developers are often not able to extract the info they need). So JIRA
>> (http://www.atlassian.com/software/jira/) might be a much better  
>> choice -
>> usually it is not a problem to ask for and get a license for free for
>> OpenSource projects ...
>
> Jira was discussed a couple of years ago:
>
>  http://tolstoy.newcastle.edu.au/R/e5/devel/08/09/0006.html
>
> I presume that the disposition towards non-FOSS platforms remains.
>
> FWIW, the company that I work for uses Bugzilla (and SVN) on RHEL  
> for our own internal development and bug/issue reporting processes.  
> We have both clients and employees using our Bugzilla platform.
>
> The key to having a successful result is not the software, but that  
> the end users and developers can interact with a base of information  
> that enables productive conversation. That places a certain burden  
> on those reporting the bugs/issues to understand both when and how  
> to report bugs, including providing sufficient information on the  
> platform, versions, code and data to reliably reproduce the issue  
> observed.
>
> As we frequently see on both R-Help and R-Devel, in my mind, that is  
> the limiting characteristic. With bug.report(), we still have issues  
> and that is arguably independent of the host bug management system.
>
> I would argue that if there was a somewhat bigger hurdle in place to  
> bug reporting that compelled folks to post to R-Help first, before  
> filing a formal bug report, that this would not be a bad outcome.  
> Whatever the host system may be, a member of R Core will still need  
> to manually process the report, adding to their overhead. Reducing  
> the number of false positives would be helpful.
>
> Marc
>
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