[R] Installing R and RStudio - Contact Software Manufacturer Error URGENT

[Marc Schwartz]

Hi Eliana,

It is not clear which application is causing the error.

As you are running macOS 13.3 (Ventura) and that you are trying to install both R and RStudio (two separate applications from two different entities), please confirm that you downloaded the correct version of R for your Mac from CRAN, as per:

  https://cran.r-project.org/bin/macosx/

If you are on an older x86 Intel based Mac, you need to be sure that you downloaded R-4.4.2-x86_64.pkg from CRAN, and pay attention to the installation note on the above CRAN page:

"macOS Ventura users: there is a known bug in Ventura preventing installations from some locations without a prompt. If the installation fails, move the downloaded file away from the Downloads folder (e.g., to your home or Desktop)."

If you are an Apple ARM (e.g. M1) based Mac, you need to be sure to download R-4.4.2-arm64.pkg from CRAN.

As Steven notes below, this all presumes that you have the relevant access privileges to install software on the Mac and are not otherwise restricted by, for example, any security policies implemented by the owner of the Mac, if that is not you.

I do not use RStudio, and you may need to contact Posit, the publishers of that application via their support site, if the error is from their application and not R itself.

  https://support.posit.co/

Regards,

Marc Schwartz


> On Jan 15, 2025, at 1:46 PM, Steven Ellis <stevenalonzoellis using gmail.com> wrote:
> 
> Hi Eliana,
> 
> What model Mac are you using? Are you the owner?
> 
> Thanks,
> Steven
> 
> On Wed, Jan 15, 2025, 1:45 PM Eliana Madison <elianamadison using isu.edu> wrote:
> 
>> Good morning, I am currently trying to download R and RStudio to my MacOS
>> 13.3 as it is a requirement for a statistics class I am taking this
>> semester.
>> 
>> I have checked and I have plenty of storage available however after the
>> downloading process is complete and I go to install the program this error
>> pops up: The installation failed. The Installer encountered an error that
>> caused the installation to fail. Contact the software manufacturer for
>> assistance.
>> 
>> Please provide guidance on how to remedy this issue so I can complete the
>> installation process and get started on my coursework.
>> 
>> I look forward to hearing from you as soon as possible!
>> 
>> Thank you,
>> 
>> --
>> 
>> Eliana Madison
>> ASISU Secretary | Social Work Student
>> Pronouns: She, Her, Hers
>> 
>> elianamadison using isu.edu
>> Idaho State University[image: Idaho State University]
>> 
>> Idaho State University (Pocatello) acknowledges that it is located within
>> the boundaries of the original Fort Hall Reservation on the traditional
>> lands of the Shoshone and Bannock peoples.Idaho State Universit
>> 
>>        [[alternative HTML version deleted]]
>> 
>> ______________________________________________
>> R-help using r-project.org mailing list -- To UNSUBSCRIBE and more, see
>> https://stat.ethz.ch/mailman/listinfo/r-help
>> PLEASE do read the posting guide
>> https://www.R-project.org/posting-guide.html
>> and provide commented, minimal, self-contained, reproducible code.
>> 
> 
> [[alternative HTML version deleted]]
> 
> ______________________________________________
> R-help using r-project.org mailing list -- To UNSUBSCRIBE and more, see
> https://stat.ethz.ch/mailman/listinfo/r-help
> PLEASE do read the posting guide https://www.R-project.org/posting-guide.html
> and provide commented, minimal, self-contained, reproducible code.