[R] Unable to get the 64-bit version of R (3.2.1 Terminal or GUI) to start on a Windows 7 machine

brian at bmorrishome.org brian at bmorrishome.org
Tue Aug 18 21:05:38 CEST 2015 

I am unable to get the 64-bit version of R (3.2.1 Terminal or GUI) to
start on a Windows 7 machine.  I can get the 32-bit to start, just not
the 64-bit.

I am receiving a dialog box box that points me to four files but nothing
seems usable when examining them.

Installed to C:\Dev\R\R-3.2.1.  I have set my R_HOME environment
variable to "C:\Dev\R\R-3.2.1" and added "C:\Dev\R\R-3.2.1\bin\x64" to
my Windows PATH environment variable.

I have also checked the Windows Registry to make sure everything is
pointing to the x64 directory and one example is given below:

    Registry Key: “HKEY_CLASSES_ROOT\RWorkspace\shell\open\command”
    Registry Key Value:"C:\Dev\R\R-3.2.1\bin\x64\RGui.exe" "%1"

I have searched and have tried for some time to resolve this based on
what I have found but am not having any success.  Any help you can
provide would be greatly appreciated.

I have embedded three of the four troubleshooting files as text below in
the hope that it might be helpful.  

The WER8836.tmp.wmi.txt file looks like Windows is using a 32-Bit
processor but it is a 64-bit install of the OS.  I have embedded below:
instance of Win32_Processor
{
    Family = 198;
};

instance of Win32_OperatingSystem
{
    BuildNumber = "7601";
    OSLanguage = 1033;
    ProductType = 1;
    ServicePackMajorVersion = 1;
    ServicePackMinorVersion = 0;
    SuiteMask = 272;
    Version = "6.1.7601";
};

instance of Win32_ComputerSystem
{
    Domain = "chkenergy.net";
    Manufacturer = "Dell Inc.";
    Model = "Latitude E6420";
    Name = "CHK4WL6DS1";
    PartOfDomain = TRUE;
    UserName = "CHKENERGY\\bmorris2";
};

The WER8798.tmp.apcompat.txt is another file given for troubleshooting
in the error message.  I have embedded it below as well:
<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="Rgui.exe" FILTER="CMI_FILTER_PRIVACY">
    <MATCHING_FILE NAME="open.exe" SIZE="16384" CHECKSUM="0xB287F521"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x6F3E" LINKER_VERSION="0x0"
LINK_DATE="06/18/2015 17:20:02" UPTO_LINK_DATE="06/18/2015 17:20:02"
EXE_WRAPPER="0x0" />
    <MATCHING_FILE NAME="R.dll" SIZE="25820672" CHECKSUM="0x6850795A"
BIN_FILE_VERSION="3.21.2995.0" BIN_PRODUCT_VERSION="3.0.0.0"
FILE_DESCRIPTION="R for Windows DLL" FILE_VERSION="3.2.1  (2015-06-18)"
LEGAL_COPYRIGHT="R Core Team 1995-2015" VERDATEHI="0x0" VERDATELO="0x0"
VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x18A30E0" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="3.21.2995.0" UPTO_BIN_PRODUCT_VERSION="3.0.0.0"
LINK_DATE="06/18/2015 17:19:42" UPTO_LINK_DATE="06/18/2015 17:19:42"
EXPORT_NAME="R.dll" VER_LANGUAGE="English (United States) [0x409]"
EXE_WRAPPER="0x0" />
    <MATCHING_FILE NAME="R.exe" SIZE="39936" CHECKSUM="0x8919B6FD"
BIN_FILE_VERSION="3.21.2995.0" BIN_PRODUCT_VERSION="3.0.0.0"
FILE_DESCRIPTION="R for Windows front-end" FILE_VERSION="3.2.1 
(2015-06-18)" LEGAL_COPYRIGHT="R Core Team 1995-2015" VERDATEHI="0x0"
VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x15CE3" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="3.21.2995.0" UPTO_BIN_PRODUCT_VERSION="3.0.0.0"
LINK_DATE="06/18/2015 17:20:00" UPTO_LINK_DATE="06/18/2015 17:20:00"
VER_LANGUAGE="English (United States) [0x409]" EXE_WRAPPER="0x0" />
    <MATCHING_FILE NAME="Rblas.dll" SIZE="343623" CHECKSUM="0x3B624D2B"
BIN_FILE_VERSION="3.21.2995.0" BIN_PRODUCT_VERSION="3.0.0.0"
FILE_DESCRIPTION="R for Windows DLL" FILE_VERSION="3.2.1  (2015-06-18)"
LEGAL_COPYRIGHT="R Core Team 1995-2015" VERDATEHI="0x0" VERDATELO="0x0"
VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x5F357" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="3.21.2995.0" UPTO_BIN_PRODUCT_VERSION="3.0.0.0"
LINK_DATE="06/18/2015 17:19:54" UPTO_LINK_DATE="06/18/2015 17:19:54"
EXPORT_NAME="Rblas.dll" VER_LANGUAGE="English (United States) [0x409]"
EXE_WRAPPER="0x0" />
    <MATCHING_FILE NAME="Rcmd.exe" SIZE="39936" CHECKSUM="0x8F60F12D"
BIN_FILE_VERSION="3.21.2995.0" BIN_PRODUCT_VERSION="3.0.0.0"
FILE_DESCRIPTION="R for Windows front-end" FILE_VERSION="3.2.1 
(2015-06-18)" LEGAL_COPYRIGHT="R Core Team 1995-2015" VERDATEHI="0x0"
VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x13E5C" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="3.21.2995.0" UPTO_BIN_PRODUCT_VERSION="3.0.0.0"
LINK_DATE="06/18/2015 17:19:59" UPTO_LINK_DATE="06/18/2015 17:19:59"
VER_LANGUAGE="English (United States) [0x409]" EXE_WRAPPER="0x0" />
    <MATCHING_FILE NAME="Rfe.exe" SIZE="23040" CHECKSUM="0x8D69D4D8"
BIN_FILE_VERSION="3.21.2995.0" BIN_PRODUCT_VERSION="3.0.0.0"
FILE_DESCRIPTION="R for Windows front-end" FILE_VERSION="3.2.1 
(2015-06-18)" LEGAL_COPYRIGHT="R Core Team 1995-2015" VERDATEHI="0x0"
VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x13155" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="3.21.2995.0" UPTO_BIN_PRODUCT_VERSION="3.0.0.0"
LINK_DATE="06/18/2015 17:20:03" UPTO_LINK_DATE="06/18/2015 17:20:03"
VER_LANGUAGE="English (United States) [0x409]" EXE_WRAPPER="0x0" />
    <MATCHING_FILE NAME="Rgraphapp.dll" SIZE="377702"
CHECKSUM="0xC8C6CA6E" BIN_FILE_VERSION="3.21.2995.0"
BIN_PRODUCT_VERSION="3.0.0.0" FILE_DESCRIPTION="Graphapp DLL for R"
FILE_VERSION="3.2.1  (2015-06-18)" LEGAL_COPYRIGHT="R Core Team
1995-2015" VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x643D2"
LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="3.21.2995.0"
UPTO_BIN_PRODUCT_VERSION="3.0.0.0" LINK_DATE="06/18/2015 17:19:09"
UPTO_LINK_DATE="06/18/2015 17:19:09" EXPORT_NAME="Rgraphapp.dll"
VER_LANGUAGE="English (United States) [0x409]" EXE_WRAPPER="0x0" />
    <MATCHING_FILE NAME="Rgui.exe" SIZE="22016" CHECKSUM="0x8513A33F"
BIN_FILE_VERSION="3.21.2995.0" BIN_PRODUCT_VERSION="3.0.0.0"
FILE_DESCRIPTION="R for Windows GUI front-end" FILE_VERSION="3.2.1 
(2015-06-18)" LEGAL_COPYRIGHT="R Core Team 1995-2015" VERDATEHI="0x0"
VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32"
PE_CHECKSUM="0xC1F7" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="3.21.2995.0" UPTO_BIN_PRODUCT_VERSION="3.0.0.0"
LINK_DATE="06/18/2015 17:19:57" UPTO_LINK_DATE="06/18/2015 17:19:57"
VER_LANGUAGE="English (United States) [0x409]" EXE_WRAPPER="0x0" />
    <MATCHING_FILE NAME="Riconv.dll" SIZE="131391" CHECKSUM="0xAAC7D582"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x2F812" LINKER_VERSION="0x0"
LINK_DATE="06/18/2015 17:19:24" UPTO_LINK_DATE="06/18/2015 17:19:24"
EXPORT_NAME="Riconv.dll" EXE_WRAPPER="0x0" />
    <MATCHING_FILE NAME="Rlapack.dll" SIZE="2186240"
CHECKSUM="0xBE287D58" BIN_FILE_VERSION="3.21.2995.0"
BIN_PRODUCT_VERSION="3.0.0.0" FILE_DESCRIPTION="R DLL for lapack"
FILE_VERSION="3.2.1    (2015-06-18)" LEGAL_COPYRIGHT="R Core Team
2002-2015" VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x21B6B2"
LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="3.21.2995.0"
UPTO_BIN_PRODUCT_VERSION="3.0.0.0" LINK_DATE="06/18/2015 17:21:20"
UPTO_LINK_DATE="06/18/2015 17:21:20" EXPORT_NAME="Rlapack.dll"
VER_LANGUAGE="English (United States) [0x409]" EXE_WRAPPER="0x0" />
    <MATCHING_FILE NAME="Rscript.exe" SIZE="26112" CHECKSUM="0x4D5FB8B7"
BIN_FILE_VERSION="3.21.2995.0" BIN_PRODUCT_VERSION="3.0.0.0"
FILE_DESCRIPTION="R for Windows front-end" FILE_VERSION="3.2.1 
(2015-06-18)" LEGAL_COPYRIGHT="R Core Team 1995-2015" VERDATEHI="0x0"
VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x99D0" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="3.21.2995.0" UPTO_BIN_PRODUCT_VERSION="3.0.0.0"
LINK_DATE="06/18/2015 17:20:01" UPTO_LINK_DATE="06/18/2015 17:20:01"
VER_LANGUAGE="English (United States) [0x409]" EXE_WRAPPER="0x0" />
    <MATCHING_FILE NAME="RSetReg.exe" SIZE="24064" CHECKSUM="0x1F2EF25"
BIN_FILE_VERSION="3.21.2995.0" BIN_PRODUCT_VERSION="3.0.0.0"
FILE_DESCRIPTION="R for Windows front-end" FILE_VERSION="3.2.1 
(2015-06-18)" LEGAL_COPYRIGHT="R Core Team 1995-2015" VERDATEHI="0x0"
VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32"
PE_CHECKSUM="0xEDE1" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="3.21.2995.0" UPTO_BIN_PRODUCT_VERSION="3.0.0.0"
LINK_DATE="06/18/2015 17:20:00" UPTO_LINK_DATE="06/18/2015 17:20:00"
VER_LANGUAGE="English (United States) [0x409]" EXE_WRAPPER="0x0" />
    <MATCHING_FILE NAME="Rterm.exe" SIZE="22528" CHECKSUM="0x56EBC9D0"
BIN_FILE_VERSION="3.21.2995.0" BIN_PRODUCT_VERSION="3.0.0.0"
FILE_DESCRIPTION="R for Windows terminal front-end" FILE_VERSION="3.2.1 
(2015-06-18)" LEGAL_COPYRIGHT="R Core Team 1995-2015" VERDATEHI="0x0"
VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32"
PE_CHECKSUM="0xA8B2" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="3.21.2995.0" UPTO_BIN_PRODUCT_VERSION="3.0.0.0"
LINK_DATE="06/18/2015 17:19:58" UPTO_LINK_DATE="06/18/2015 17:19:58"
VER_LANGUAGE="English (United States) [0x409]" EXE_WRAPPER="0x0" />
</EXE>
<EXE NAME="ntdll.dll" FILTER="CMI_FILTER_THISFILEONLY">
    <MATCHING_FILE NAME="ntdll.dll" SIZE="1728960" CHECKSUM="0x3302D03F"
BIN_FILE_VERSION="6.1.7601.23072" BIN_PRODUCT_VERSION="6.1.7601.23072"
PRODUCT_VERSION="6.1.7600.16385" FILE_DESCRIPTION="NT Layer DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="6.1.7600.16385 (win7_rtm.090713-1255)"
ORIGINAL_FILENAME="ntdll.dll.mui" INTERNAL_NAME="ntdll.dll"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x1AECCF" LINKER_VERSION="0x60001"
UPTO_BIN_FILE_VERSION="6.1.7601.23072"
UPTO_BIN_PRODUCT_VERSION="6.1.7601.23072" LINK_DATE="05/25/2015
18:19:15" UPTO_LINK_DATE="05/25/2015 18:19:15" EXPORT_NAME="ntdll.dll"
VER_LANGUAGE="English (United States) [0x409]" EXE_WRAPPER="0x0" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="CMI_FILTER_THISFILEONLY">
    <MATCHING_FILE NAME="kernel32.dll" SIZE="1163776"
CHECKSUM="0xBA3F403C" BIN_FILE_VERSION="6.1.7601.23072"
BIN_PRODUCT_VERSION="6.1.7601.23072" PRODUCT_VERSION="6.1.7601.18015"
FILE_DESCRIPTION="Windows NT BASE API Client DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="6.1.7601.18015
(win7sp1_gdr.121129-1432)" ORIGINAL_FILENAME="kernel32"
INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All
rights reserved." VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x12A681"
LINKER_VERSION="0x60001" UPTO_BIN_FILE_VERSION="6.1.7601.23072"
UPTO_BIN_PRODUCT_VERSION="6.1.7601.23072" LINK_DATE="05/25/2015
18:19:33" UPTO_LINK_DATE="05/25/2015 18:19:33"
EXPORT_NAME="KERNEL32.dll" VER_LANGUAGE="English (United States)
[0x409]" EXE_WRAPPER="0x0" />
</EXE>
</DATABASE>


Last but not least I have embedded the
WER8767.tmp.WERInternalMetadata.xml below:
<?xml version="1.0" encoding="UTF-16"?>
<WERReportMetadata><OSVersionInformation><WindowsNTVersion>6.1</WindowsNTVersion><Build>7601
Service Pack 1</Build><Product>(0x4): Windows 7
Enterprise</Product><Edition>Enterprise</Edition><BuildString>7601.23072.amd64fre.win7sp1_ldr.150525-0604</BuildString><Revision>1130</Revision><Flavor>Multiprocessor
Free</Flavor><Architecture>X64</Architecture><LCID>1033</LCID></OSVersionInformation><ParentProcessInformation><ParentProcessId>4276</ParentProcessId><ParentProcessPath>C:\Windows\explorer.exe</ParentProcessPath><ParentProcessCmdLine>C:\WINDOWS\Explorer.EXE</ParentProcessCmdLine></ParentProcessInformation><ProblemSignatures><EventType>APPCRASH</EventType><Parameter0>Rgui.exe</Parameter0><Parameter1>3.21.2995.0</Parameter1><Parameter2>5582fdbd</Parameter2><Parameter3>ntdll.dll</Parameter3><Parameter4>6.1.7601.23072</Parameter4><Parameter5>556367a3</Parameter5><Parameter6>c0000005</Parameter6><Parameter7>0000000000038a9d</Parameter7></ProblemSignatures><DynamicSignatures><Parameter1>6.1.7601.2.1.0.256.4</Parameter1><Parameter2>1033</Parameter2><Parameter22>6aa4</Parameter22><Parameter23>6aa45dc75f59da5f5623d283480dc6ba</Parameter23><Parameter24>6aa4</Parameter24><Parameter25>6aa45dc75f59da5f5623d283480dc6ba</Parameter25></DynamicSignatures><SystemInformation><MID>75162641-17AE-44E9-83A2-34DF9A0F75D0</MID><SystemManufacturer>Dell
Inc.</SystemManufacturer><SystemProductName>Latitude
E6420</SystemProductName><BIOSVersion>A08</BIOSVersion></SystemInformation></WERReportMetadata>

More information about the R-help mailing list