[R] benchmarking

[gp19823238]

For instance, if you deal with Financial department and have to
measure bank loans efficiency. What will you do? Will you be measuring
customer satisfaction, growth opportunities and your ability to work
with “internal process”? All these indicators means NOTHING! What is
“customer satisfaction” for bank loan (if you are customer yourself)
or if you are bank? You use this words, but you don't want to detail
them into some real-life metrics and indicators. That is the most
important thing. I'd better have 6 bad indicators, that 60 great
mission statements without any mean.

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