[BioC] OT: Problems with Nimblegen scans?

[J.delasHeras at ed.ac.uk]

Quoting Alicia Oshlack <oshlack at wehi.edu.au>:

> Hi Jose,
>
> We experienced a similar thing with our custom Nimblegen arrays. We
> asked them to rescan the arrays again at a lower setting which improved
> things a bit but we still had some saturated probes.
>
> Cheers,
> Alicia

That's great, Alicia. At least they re-scanned yours!
Right now they're refusing to re-do mine [1]... what's most irritating  
is that they simply claim all my arrays were scanned in the same way  
and look they same... when I have the scatterplots right in front of  
me showing that they don't. I did send those to them...

Not impressed with their service. And not the first incident either.  
And judging from my personal email (offlist), we're not the only ones  
experiencing problems.

Jose

[1] but there's no way we're accepting this.

-- 
Dr. Jose I. de las Heras                      Email: J.delasHeras at ed.ac.uk
The Wellcome Trust Centre for Cell Biology    Phone: +44 (0)131 6513374
Institute for Cell & Molecular Biology        Fax:   +44 (0)131 6507360
Swann Building, Mayfield Road
University of Edinburgh
Edinburgh EH9 3JR
UK