[BioC] Looking for R package for Nimblegen expression data

[J.delasHeras at ed.ac.uk]

Hi Todd,

it's good to see a reply from Nimblegen here.

I tried repeatedly to get info from Tech Services regarding our arrays  
and I got absolute silence for response.
A colleague of mine had a similar experience, but she kept insisting  
and eventually she was given the email of Michael Hogan, who was very  
good, it must be said.
Commenting these issues with other people in Holland I found I wasn't  
the only one feeling Nimblegen's support is "patchy". Eventually you  
can get through to somebody who will be helpful, but you have to insist.

So, my question is... can you suggest what's the best way to contact  
Nimblegen (either Support or Tech Services) and get an answer?  
Emailing through the forms on the website led me nowhere in the past.

regards,

Jose



Quoting Todd Richmond <todd at nimblegen.com>:

> Hi Xinxia,
>
> With apologies to Benilton, XYS files are not yet part of the standard
> deliverables from our service lab. However, you can request them from
> Tech Services and they will provide them for any recent order.
>
> Regards,
> Todd
>
> Xinxia Peng wrote:
>> I was told by Nimblegen that the XYS file is not always available for
>> expression data. Any suggestions?
>>
>> Thanks,
>> Xinxia
>>
>>
>> -----Original Message-----
>> From: Benilton Carvalho [mailto:bcarvalh at jhsph.edu]
>> Sent: Monday, January 29, 2007 10:00 AM
>> To: Xinxia Peng
>> Cc: bioconductor at stat.math.ethz.ch
>> Subject: Re: [BioC] Looking for R package for Nimblegen expression data
>>
>> Yes, my bad not mentioning that... it's in the devel branch and it does
>> requires R-2.5.0.
>> b
>>
>> On Jan 29, 2007, at 12:58 PM, Xinxia Peng wrote:
>>
>>> Great. Is it the devel package? It seems that it needs R 2.5.0?
>>>
>>> Xinxia
>>>
>>> -----Original Message-----
>>> From: Benilton Carvalho [mailto:bcarvalh at jhsph.edu]
>>> Sent: Monday, January 29, 2007 9:49 AM
>>> To: Xinxia Peng
>>> Cc: bioconductor at stat.math.ethz.ch
>>> Subject: Re: [BioC] Looking for R package for Nimblegen expression
>>> data
>>>
>>> The oligo package handles those, and you'll need to use the
>>> makePlatformDesign package to build the data pkg required for
>>> analysis.
>>>
>>> The following might be helpful:
>>>
>>> http://www.bioconductor.org/workshops/2006/BioC2006/labs/bcarvalho/
>>> tutorial-slides.pdf
>>>
>>> and contact me if you need any help regarding this, given that the
>>> documentation is not ready.
>>>
>>> b
>>>
>>> On Jan 29, 2007, at 12:18 PM, Xinxia Peng wrote:
>>>
>>>> Hello,
>>>>
>>>> Could someone suggest a R package for handling Nimblegen expression
>>>> arrays?
>>>>
>>>> Thanks,
>>>> Xinxia
>>
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>>
>>
>
>
> --
> Todd Richmond, PhD
> Manager of Research Informatics
> NimbleGen Systems, Inc
> Madison, WI 53719
> 1-608-218-7600
>
> _______________________________________________
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> Bioconductor at stat.math.ethz.ch
> https://stat.ethz.ch/mailman/listinfo/bioconductor
> Search the archives:   
> http://news.gmane.org/gmane.science.biology.informatics.conductor
>
>



-- 
Dr. Jose I. de las Heras                      Email: J.delasHeras at ed.ac.uk
The Wellcome Trust Centre for Cell Biology    Phone: +44 (0)131 6513374
Institute for Cell & Molecular Biology        Fax:   +44 (0)131 6507360
Swann Building, Mayfield Road
University of Edinburgh
Edinburgh EH9 3JR
UK